Frequently Asked Questions

1. Are there any recurring payments for the membership? What will happen if I don’t renew my membership? Will I still have access to the themes I’ve purchased?

All ThemATIC products are a one-time fee, none recurring payment. Your purchased licence includes one year of free product updates and support. After one year, you can still use the themes or plugins you’ve purchased, however you will no longer have access to​ file downloads,​ updates or support.​ ​Your Thematic product will remain functional at the latest version you have got.

2. If I purchase a theme now and decide later that I would like to upgrade to join Club membership, is that possible? How would I go about doing this?

Yes, you can definitely upgrade your membership anytime within the first 60 days of your purchase. You simply have to pay the difference of the membership that you would like to upgrade your account to. For example, you’ve purchased a $49 Standard theme and would like to upgrade to Master Club membership ($139). You will simply, have to pay the difference of $90. To get your upgrade now, contact us via email at contact[at]thematic.me

3. How many site can I use my purchased theme? Can I use it for my client sites?

All of our WordPress themes are licensed under the GNU General Public License. You may modify and use the themes on unlimited number of websites. But redistirbution(resell) is not allowed.

4. Can I change the footer text? Am I allowed to remove the copyright info at the bottom? If so, how?

Yes, you can remove/change the footer text by going to your WP Admin > Thematic theme > Thematic Setting > Theme Settings> Scroll down to Footer Text 1 & 2. If you would like to leave it blank simply insert a space.

5. Does the Builder come with the theme or do I have to purchase it separately?

The Builder comes built into all Thematic themes.

6. What’s the advantage of renewing my membership?

By renewing your membership you will be ensured that your always using the latest version of the theme. The updates also include framework updates that ensures compatibility with the latest version of the WordPress framework. In addition to this, you will also receive access to support forum for any assistance.

7. Are all your themes responsive?

All our themes are responsive.

COMMON SUPPORT QUESTIONS

1. I get a blank screen after activating the theme

If you get a blank screen after activating the theme, it might be PHP errors or conflicts. To fix it:

  • Connect to your server with a FTP software.
  • Go to the themes folder (wp-content > themes) and delete or rename the active theme. WordPress will roll back to the default theme.
  • Now go to the Plugins page and deactivate all plugins.
  • Re-upload the theme zip from the member area.
  • Reactivate the theme again.

2. Disable the Image Script

If you prefer not to use the img.php script, go to Thematic > Settings > Image Script and check disable image script. Once the image script is disabled, a dropdown will be available for you to choose which image size to use. The image sizes (Thumbnail, Medium, Large) can be set at wp-admin > Settings > Media. In other words, you can specify 250 x 250px medium size to be used in the index pages and 560 x 300px large size for single post page.

3. The Thematic doesn’t save

  • Disable all plugins: disable all plugins first and check again.
  • Reinstall the theme: if disabling plugins doesn’t help, reinstall the theme from the latest theme zip. Or try another theme.
  • Password protection: do you have any scripts or password protection or maintenance mode that might blocks access to the site? If you do, remove them.
  • Update WordPress: if your WordPress is not the latest version, upgrade it.

4. How do I upgrade the theme and find out the latest version?

Read this documentation on how to upgrade themes. To find the latest theme version, view the changelogs.

5. What is the difference between “excerpt” and “content”?

  • Content: it will display the post’s content and trim at the more link.
  • Excerpt: it will display the post’s excerpt. If the post’s excerpt is empty, it will trim the content at the default length and strips out the HTML code such as img tag, link, etc.

6. How do I upload a logo image?

Read this documentation on how to customize site logo and tagline.

7. How to disable comments on specific posts/pages?

To disable comments on all posts/page: go to Thematic > Settings > Default Layouts, tick the “Disable comments in all Posts” and “Disable comments in all Pages”. To disable comments on single post/page: when adding or editing a post/page, there should be a panel called “Discussion”. If the Discussion panel is not visible, scroll to the top of the page and click “Screen Options”, tick the “Discussion” checkbox, now the Discusion panel should be visible below the content box, uncheck “Allow comments” to disable comments on that post. Detail steps on how to disable comments.

8. How do I translate the theme into different language?

Go to Translating Themes.

9. How do I change the text direction right to left (RTL)?

To change the text direction Right to Left (RTL) for Arabic language, go to Appearance > Customize > Custom CSS and add the following: body { direction:rtl; }

10. How to create custom Homepage and Blog page?

  • First create a ‘Blog’ page with the Blog category selected in Query Posts.
  • Then create another page ‘Homepage’.
  • Now, go to WP Settings > Reading and set the ‘Homepage’ as your static Front Page. Do not set the ‘Posts page’ option in the Reading settings.

13. How to protect my WordPress site?

Check the following articles:

error: Content is protected !!